Embrace convenience: Register to use the City’s emailed account service
24 August 2024
The City encourages residents to embrace the future and sign up to receive emailed accounts. This is the most convenient and reliable way to receive municipal accounts. By making the switch, residents will receive their accounts via email, and not via the post. Residents can sign up for the service by registering via e-Services on the City’s website, or by sending an SMS request. Approximately 418 757 account holders have already signed up for emailed accounts.
‘The City is committed to providing residents with the most efficient and convenient service and we are encouraging more residents to make the switch to receive their municipal accounts via email. Residents and businesses can sign up for the City service via e-Services or by SMSing the City.
‘Thus far, we have more than 418 000 customers making use of the service. By making emailed accounts a part of your life, you are not only helping to protect the environment, but you also get to enjoy the numerous benefits that make your life easier,’ said the Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
Emailed accounts have a number of benefits including:
• Improved efficiency – emailed accounts saves time and customers can pay their accounts as soon as they are able to
• Reduced errors – customers are able to better track their payments
• Reduced environmental impact – reducing paper waste benefits our environment and city
• Reduced costs – emailed accounts eliminates the need for paper and other related service and postal delivery costs
Reach out to the City for assistance in signing up
Register on the City’s e-Services for the emailed accounts service. Please contact us via email at Revenue.Eservices@capetown.gov.za for assistance.
Customers may also submit their request to receive emailed accounts via SMS to 31223.
For general enquiries including water, electricity, accounts and motor vehicle licences, residents may call the City’s Customer call centre on 0860 103 089.
Residents may email:
For account payments:
• Online: www.Easypay.co.za or www.powertime.co.za
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
• e-Services: Use the City’s online e-services portal
• ATM: contact your bank to add the City as an ATM beneficiary
•QR code payments - for more information on QR code payments, please see the user’s guide: https://bit.ly/3MhZXgT
Residents may access the City’s online booking system at https://bookings.capetown.gov.za to book an appointment for motor vehicle licence renewals, as well as for account payments and queries. See this short YouTube video https://bit.ly/3WH8j5o to see how you can do so.
Register on e-Services
• Renew vehicle licences
• Submit water/electricity readings
• Pay municipal accounts online (debit order payment option, only)
• View current account and account history
• Apply to receive accounts via email
• Log service requests
To register for e-Services visit: https://eservices.capetown.gov.za/
End
Published by:
City of Cape Town, Media Office
